Welcome to Jason & Jason’s Relocations. Please read these Terms of Service carefully before accessing our booking terminal or securing our moving labor crews. By confirming a reservation through our digital platform or utilizing our moving specialists, you agree to be bound by the operational rules, minimums, surcharges, and liability limitations detailed below. These terms establish a direct contract between you (the “Client”) and Jason & Jason’s Relocations (“we,” “us,” or “our”) to protect both our clients and our background-vetted moving technicians.
1. Definition of Labor-Only Services
Jason & Jason’s Relocations is a premium, labor-only service provider. We offer physical moving muscle, spatial stacking expertise, furniture assembly/teardown, packing, and unloading logistics. Under no circumstances do we supply, rent, operate, or drive moving vehicles, transport trucks, or mobile storage containers. The Client retains complete responsibility for securing, paying for, and parking all transport logistics (such as U-Haul, Penske, Budget, or PODS containers) required for the relocation.
Our moving technicians arrive on-site equipped with basic hand tools, hand trucks, and dollies to perform physical lifting and spatial stacking. Please note that we do supply moving blankets and ratchet straps exclusively for full load-and-unload situations. We do not supply blankets or ratchet straps for load-only jobs, as we will not be on the unloading end to retrieve them. For load-only projects, the Client must have these protective materials on-site, and our crews will gladly utilize them with professional efficiency.
2. Hourly Matrices, Proration, and the 2-Hour Minimum
All service reservations placed through our booking terminal are bound by a strict, straightforward 2-Hour Service Minimum commitment. If a project is fully completed, optimized, or signed off by the Client in less than 2 hours, the baseline 2-hour deployment charge still applies to account for crew scheduling and mobilization costs.
Billing begins precisely when our background-vetted crew arrives on-site and initiates the property path walkthrough, and it concludes when the Client signs the final project release form. If a project exceeds the initial scheduled duration due to long carrying paths, unlisted heavy items, or complex building configurations, additional time will be prorated in clear half-hour (30-minute) increments based on the locked regional hourly rate matrix. Final balance payments must be settled securely via credit card or digital portal upon project completion.
3. Specialty Heavy Weights & Multi-Level Stair Navigation
Standard residential and commercial inventory (such as standard sofas, beds, tables, and normal household boxes) are completely covered under our standard regional hourly rate matrices. However, individual specialty items that exceed specific weight classes trigger mandatory, flat-rate surcharges to account for extended staging, enhanced safety rigging, and crew coordination:
- Oversized Heavy Item Surcharge: A flat $200.00 surcharge is automatically applied per individual item exceeding 350 lbs. This explicitly covers large industrial gun safes, upright pianos, cast-iron stoves, industrial machinery, and commercial-grade fitness equipment.
- Multi-Level Staircase Surcharge: A flat $200.00 surcharge is applied if any individual specialty heavy item exceeding 300 lbs must be manually transported up or down seven (7) or more consecutive structural steps.
To maintain the safety of our workforce, we enforce a strict weight threshold. We do not lift or maneuver grand or baby grand pianos, or any item exceeding our structural gear limits. Additionally, all document filing cabinets, storage trunks, and heavy safes must be completely emptied of all internal content, files, or weights prior to our crew’s arrival.
4. Client Responsibilities & Damage Liability Limitations
The Client is solely responsible for ensuring all personal inventory is completely packed, sealed, and staged in an organized manner prior to the crew’s arrival (unless dedicated Packing & Prep services have been explicitly reserved). Pathways, driveways, and corridors must be clear of ice, debris, and obstructions to guarantee a safe working environment.
As a labor-only moving assistance provider, we maintain clear, industry-standard liability boundaries. Jason & Jason’s Relocations cannot be held liable for internal mechanical failures of electronics, items packed improperly by the Client, or items damaged inside a transport vehicle during transit due to faulty vehicle suspension or road conditions. For items loaded by our crew, our liability is strictly capped at the industry-standard valuation of $0.60 per pound per item in the rare event of proven structural negligence by our staff.
5. Drywall Mounting, Utility, and Hazardous Material Exclusions
To prevent property structural liability, our Furniture Setup & Breakdown service scope focuses strictly on freestanding furniture assemblies, teardowns, and spatial positioning. Our moving technicians are legally restricted from drilling into residential or commercial drywall, anchor-mounting heavy objects (such as flat-screen televisions, floating shelving, or heavy mirrors) into wall studs, or disconnecting or connecting plumbing and gas utility lines.
Our crews are also prohibited from packing, lifting, or moving hazardous materials, unsealed liquids, corrosive household chemicals, propane tanks, ammunition, or bio-hazardous waste. The Client must transport these specialized materials personally in compliance with state and local regulations.